Cancellation and refund policy
Last updated: November 2025
Welcome to spects.nexcentiv.com. We value your trust and strive to provide you with a
smooth and transparent shopping experience. Please read our Cancellation and Refund
Policy carefully before placing any order. —
- Order Cancellation
Orders can be cancelled within 12 hours of placing the order or before the product is
shipped, whichever is earlier.
Once the order has been processed or dispatched, it cannot be cancelled.
To request cancellation, please contact us at connect@nexcentiv.com with your order
details.
Upon successful cancellation, a full refund (if applicable) will be processed to your original
payment method within 5–7 business days. — - Return & Replacement Policy
We want you to be completely satisfied with your purchase. If you receive a defective,
damaged, or incorrect item, you can request a replacement or return under the following
conditions:
The return request must be made within 7 days of delivery.
The product must be unused, unwashed, and in its original packaging with all tags intact.
Certain items such as customized or prescription lenses, hygiene products, or sale items
may not be eligible for return.
To initiate a return, please contact connect@nexcentiv.com with your order number, reason
for return, and clear photos (if applicable). — - Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of
your refund.
Approved refunds will be credited to your original payment method within 7–10 business
days.
Shipping and handling charges are non-refundable unless the return is due to a company
error (e.g., wrong or damaged item). — - Late or Missing Refunds
If you haven’t received your refund within the specified period: - Check your bank account again.
- Contact your credit card company or payment provider — it may take some time before
your refund is officially posted. - If you’ve done all of this and still have not received your refund, please contact us at
connect@nexcentiv.com. — - Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please
reach out to us:
Email: connect@nexcentiv.com
Website: https://spects.nexcentiv.com